Once a contract is signed, the client authorizes MG General Services, Inc. to proceed with the agreed scope of work and total contract price. Acceptance confirms understanding of and agreement to these Terms & Conditions.

Clients agree to the payment schedule outlined in their contract. Payments become non-refundable once work has begun. Failure to make payments as scheduled may result in suspension of work until payment is received. MG General Services reserves the right to charge late fees, interest, and to pursue legal or collection action to recover unpaid balances, including attorney fees and associated costs.

Only the work explicitly listed in the contract is included. Any changes to the scope, layout, design, materials, or methods after signing may result in additional costs and schedule adjustments. Verbal agreements are not valid unless confirmed in writing.

Any work not included in the original contract scope requires a written and approved change order. No additional work will be performed without written authorization of revised pricing and scope.

MG General Services will use materials specified in the contract unless changes are approved in writing. Client-requested substitutions may affect pricing and scheduling. If the client supplies materials, MG General Services is not responsible for defects, delays, incorrect quantities, manufacturer issues, or failures related to those materials. Any additional labor caused by client-supplied materials will be billed separately. MG General Services is not responsible for manufacturer defects or product warranties. All manufacturer warranty claims must be handled directly between the client and the manufacturer.

MG General Services is not responsible for concealed or pre-existing conditions not visible during the initial inspection, including but not limited to structural rot, water damage, insect infestation, plumbing or electrical deficiencies, deteriorated framing, unstable substrates, concealed utilities, or hazardous materials. If such conditions are discovered, work will pause for safety. The client will be notified, and a revised scope and price will be provided through a change order. Work will resume only after written approval. Payment for all labor, materials, and mobilization performed up to the point of discovery remains due. MG General Services is not responsible for additional labor or costs required to relocate concealed wiring, plumbing, HVAC, or framing.

MG General Services does not identify, test for, remove, or dispose of regulated hazardous materials such as asbestos or lead-based materials. Discovery of such materials will result in immediate suspension of work until licensed remediation is completed at the client’s expense. MG General Services does perform cleaning and remediation of visible mold when included in the agreed scope of work. However, mold is a naturally recurring condition in many New England homes due to moisture, humidity, ventilation limitations, and environmental factors beyond the contractor’s control. Because mold growth is influenced by conditions such as humidity levels, water intrusion, insulation, ventilation, and ongoing maintenance, MG General Services does not guarantee that mold will not return after remediation. MG General Services is not responsible for future mold growth or recurrence unless caused directly by MG’s workmanship. Testing, clearance reports, air-quality sampling, or long-term mold prevention systems are not included unless specifically stated in writing.

MG General Services is not liable for delays caused by weather, material shortages, backorders, inspections, permitting processes, public health or safety restrictions, natural disasters, acts of God, other contractors on site, or conditions beyond MG’s control. Start dates and completion timelines are estimates and may shift accordingly. MG General Services is not responsible for delays caused by client indecision, delayed material selections, restricted access, or client-requested work stoppages. Standby or remobilization fees may apply. For large-scale projects including new home construction or additions, timelines, inspections, and sequencing may vary significantly due to permitting, inspections, weather, and third-party involvement.

MG General Services is not responsible for pre-existing damage, structural deficiencies, or failures in existing systems or finishes. Construction activity may cause vibration, noise, or dust that can affect old plaster, drywall, tile, grout, masonry, or brittle materials. Cracking, settling, movement, or cosmetic inconsistencies resulting from these conditions are not considered contractor fault. Exact color matching for paint, stain, wood grain, patching, or repairs cannot be guaranteed due to lighting, material absorption, aging, or environmental factors. MG General Services is not liable for damage to landscaping, driveways, walkways, utilities, or surrounding structures caused by required access or existing site conditions.

Clients are responsible for keeping children, pets, and unauthorized individuals away from the work area at all times. MG General Services is not liable for injuries or damages caused by unauthorized access to active work zones. MG General Services reserves the right to pause work if unsafe conditions arise.

MG General Services is not responsible for delays, damage, or safety issues resulting from client interference, including moving tools, altering work areas, restricting access, using unfinished areas, or modifying work performed during the project.

The client must provide safe, unobstructed access to the work area. All personal items, valuables, furniture, and fragile belongings must be removed prior to the start of work unless otherwise agreed. MG General Services is not responsible for damage to items left in the work area. Additional charges may apply for restricted access, unsafe conditions, or remobilization.

The client must provide reasonable access to electricity, water, and lighting during the project. If utilities are unavailable, MG General Services may bill for generators, temporary lighting, or additional labor. If restroom access is not provided, MG General Services may charge for portable facilities.

Clients may not touch, move, or use MG General Services’ tools, equipment, or materials. MG General Services is not responsible for theft, damage, or weather exposure to materials delivered to or stored on the client’s property prior to installation. Additional charges may apply for replacement or delays.

MG General Services performs work in accordance with applicable building codes. The client is responsible for obtaining permits unless otherwise agreed in writing. MG General Services is not responsible for delays, denials, re-inspections, or code upgrades required due to pre-existing conditions or changes in code enforcement. Any required upgrades not included in the original scope will be billed as additional work.

MG General Services performs daily cleanup and a thorough final cleanup at project completion. Waste removal is included unless otherwise stated. Dumpsters provided by MG General Services are for project-related debris only. If the client provides a dumpster, the client is responsible for misuse, overloading, contamination, or related fees.

The client is responsible for providing reasonable parking access or reimbursing required parking fees for MG General Services’ vehicles and equipment, unless a different arrangement is made in writing.

MG General Services may photograph or record the project for documentation, dispute protection, and marketing purposes. Clients may opt out by submitting a written request prior to the start of work. Photos will not include identifying personal details unless approved by the client. MG General Services reserves the right to document conditions related to claims, disputes, or unforeseen discoveries before third-party repairs are made.

MG General Services does not provide a formal long-term written warranty. However, MG General Services stands behind its workmanship and will return, as scheduling allows, to address issues that are determined to be the direct result of MG’s workmanship. Issues caused by environmental conditions, normal wear and tear, settling, moisture intrusion, ventilation, client misuse, or client-supplied materials are not covered.

A final walkthrough may be conducted at project completion. Punch list items identified at that time will be addressed per the contract. Any additional work requested after completion may be billed as a new service call.

If the client becomes unreachable, restricts access, delays approvals, or pauses the project, MG General Services may adjust the schedule and apply remobilization or storage fees. MG General Services is not responsible for storing materials or equipment during extended client-caused delays.

Either party may terminate the contract with reasonable written notice. If termination occurs after work has begun, the client remains responsible for payment of all labor performed, materials purchased, mobilization costs, restocking fees, and any other incurred expenses.

MG General Services encourages good-faith communication to resolve disputes. If unresolved, disputes may be handled through small claims court or arbitration in the county where the work was performed. The prevailing party may recover attorney fees, collection costs, and court expenses.

All agreements with MG General Services, Inc. are governed by the laws of the Commonwealth of Massachusetts.