Frequently Asked Questions

Getting started is simple. Reach out through our contact info on our website footers or schedule a meeting through our forms—we’ll walk you through the next steps and answer any questions along the way.

We treat every project like it’s our own home. MG General Services is a family-run team that values precision, clear communication, and real accountability. Clients work directly with the people doing the work — no runaround, no disappearing crews, no surprises. From the first walkthrough to the final cleanup, we stay consistent, reliable, and detail-focused. That’s why our jobs come out cleaner, last longer, and feel better. The difference isn’t just in the results — it’s in the way we work with you every step of the way.

You can reach us anytime via our phone number or email. We aim to respond quickly—usually within one business day.

Working with us feels easy, clear, and stress-free. From day one, you get direct communication, detailed expectations, and a team that shows up when we say we will. We walk you through every step — materials, timelines, and project phases — so you always know what’s happening in your home. While we work, we respect your space, keep things clean, and solve problems before they become headaches. At the end of the project, you’re left with high-quality work, no loose ends, and the confidence that you chose the right team.

Our pricing is simple and transparent. We estimate projects based on labor, materials, and the exact scope of work, using a consistent internal pricing system to keep everything fair and predictable. We give clients clear numbers up front without overwhelming them with unnecessary details — just honest pricing that reflects real work and real results.

Large projects may require a paid estimate due to the time and planning involved, but that cost is credited toward the project if you move forward with us. Smaller jobs typically qualify for a standard free estimate. We confirm this at the time of booking so there are no surprises.

We work throughout Greater Boston and neighboring towns. We also take on projects up to an hour away, depending on the size and scope of the job.

Our process is straightforward and organized:

1. Initial call or text

2. In-person meeting

3. Detailed estimate

4. Contract and deposit

5. Scheduling

6. Work begins

7. Updates throughout the project

8. Final walkthrough and cleanup

Clients always know what stage their project is in.

You choose what works best for you.
• We can include materials in the project cost or
• You can purchase the materials yourself, and we’ll handle the rest.

We guide you either way and can recommend trusted brands and stores.

Yes. When permits are required, we take care of the process and add the permit fee to the final invoice.

Yes — MG General Services is fully insured.

For larger projects, we follow a structured payment schedule broken into clear milestones.
For smaller jobs or repairs, we work with a simple two-deposit system to keep things easy and transparent.

For most projects, we can begin within 1–2 weeks.
For urgent situations, we often accommodate same-week availability, depending on the scope and scheduling flexibility.

Yes. We guide clients through material options, recommend trusted products, and help match choices to your budget and style. We’re here to make the process easier.

If we discover anything outside the original scope — structural issues, hidden damage, or conditions that require extra work — we notify you immediately. A formal change order is created and approved before moving forward, ensuring the job is completed safely, cleanly, and correctly.

We do not offer a formal warranty, but if something unexpected happens as a result of our work, we return as soon as we’re available to make it right. We stand behind our craftsmanship and our reputation.

We clean daily on active job sites and perform a deeper cleanup at the end of the project. Your home will always be treated with respect.

Yes. We frequently visit our project sites and oversee operations. For larger jobs, we also work with trusted crews and partner companies, but you’ll always have direct communication with us.

We schedule realistically and move efficiently. If delays happen, it’s only because conditions threaten safety or quality — such as severe weather or serious public health risks. We won’t rush a job at the expense of your home or our crew.

For large projects, we provide weekly updates.
For smaller projects, we typically update clients daily so you always know what’s happening.

Once the contract is signed and work is scheduled, we ask clients to remove any objects or personal items from the work area. If protection is needed for nearby surfaces, we handle that as part of our setup.

We handle almost every type of home improvement project. Roofing is the one service we do not perform ourselves — but we work with trusted subcontractors who specialize in that field, ensuring clients still get reliable results.